Frequently asked questions

How do I send my audio files?

A secure upload link will be sent to you after an initial email exchange.
Once you upload your files through this link and the payment is received, we’ll start working on your audio.

What payment methods do you accept?

Payment is made securely by credit card. Once your request is confirmed, you’ll receive a payment link by email that lets you pay online with ease.

What audio formats do you accept?

We accept the most common audio formats like WAV, MP3, AIFF, and FLAC. If your file is in another format, don’t hesitate to contact us to check compatibility. Final deliveries are typically provided in WAV and MP3.

What if I need a specific treatment or have a special request?

Feel free to reach out with your exact needs. We can customize our services or provide a personalized quote tailored to your project.

How long does it take to receive the final deliverable?

Usually between 2 to 4 business days, depending on the project’s complexity. We’ll confirm the exact timeframe once we receive your files.

Can I request revisions?

Absolutely! Each package includes one round of revisions. You can request free adjustments within 5 days of receiving your final file.